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Ecommerce Operations Consultant

Other services

Supply Chain & Operations Audit

Fractional COO Services

Other services

Supply Chain & Operations Audit

Fractional COO Services

Overview

An ecommerce operations consultant for the situations the full engagement doesn't fit. Sometimes you need senior direction for the team you already have. Sometimes you need one problem solved properly.

Ongoing consulting gives you board level oversight and a second opinion on the decisions that are expensive to get wrong. Projects give you one defined job, scoped, priced and delivered: a 3PL migration, a supplier transition, a peak season plan, a tariff refund recovery.

Same operator, narrower brief. And if the free call says you need something different, we'll tell you that too.

Process

Define

01

A direct conversation about the problem. What needs solving, what decisions need to be made, and what a successful outcome looks like. We scope the engagement around that, not around a pre-packaged service.

Assess

02

We review what you have. Supply chain, operations, supplier framework, team structure, systems, commercial model, whatever is relevant to the problem. We come with an honest view of where things stand, not a diplomatic one.

Advise

03

We give you a clear, commercially grounded perspective on what needs to happen and in what order. Where relevant we produce a written output that the business can act on independently.

Support

04

Depending on the engagement, we remain available to support implementation, answer questions as decisions are made, or step in on specific workstreams where hands-on expertise is needed beyond advice alone.

Deliverables

01

Strategic Review and Cost Audit

A senior assessment of your operation against where the business is heading, identifying the gaps, risks, and priorities before they become expensive problems. When you need it sharper, we drill into a single area, freight, supplier terms, landed cost, or 3PL performance, and come back with commercial findings and clear actions.

01

Strategic Review and Cost Audit

A senior assessment of your operation against where the business is heading, identifying the gaps, risks, and priorities before they become expensive problems. When you need it sharper, we drill into a single area, freight, supplier terms, landed cost, or 3PL performance, and come back with commercial findings and clear actions.

02

Project-Based Support and Team Build

Defined scope, defined outcome. Whether it is a 3PL selection, a cost engineering exercise, or building your in-house ops function from scratch, with role definition, candidate assessment, and onboarding, we take on the specific piece of work and deliver a clear result.

02

Project-Based Support and Team Build

Defined scope, defined outcome. Whether it is a 3PL selection, a cost engineering exercise, or building your in-house ops function from scratch, with role definition, candidate assessment, and onboarding, we take on the specific piece of work and deliver a clear result.

03

Ongoing Supplier and Freight Management

Supplier and freight costs do not stay fixed once renegotiated. We manage the relationships on an ongoing basis, holding suppliers to agreed terms and keeping freight competitive as volumes and lanes shift, so hard-won savings stay in the business rather than eroding the moment a deal is signed and forgotten.

03

Ongoing Supplier and Freight Management

Supplier and freight costs do not stay fixed once renegotiated. We manage the relationships on an ongoing basis, holding suppliers to agreed terms and keeping freight competitive as volumes and lanes shift, so hard-won savings stay in the business rather than eroding the moment a deal is signed and forgotten.

04

Systems and Software Selection

The right operational stack pays for itself; the wrong one just entrenches the problem. We select and implement the systems that fit your operation, demand planning, inventory, WMS, and reporting, set up to give you decisions you can trust rather than another dashboard nobody opens.

04

Systems and Software Selection

The right operational stack pays for itself; the wrong one just entrenches the problem. We select and implement the systems that fit your operation, demand planning, inventory, WMS, and reporting, set up to give you decisions you can trust rather than another dashboard nobody opens.

05

US and Cross-Border Market Entry

Launching into the US, or any new market, breaks operations that worked perfectly well at home: fulfilment, duties, landed cost, returns, and 3PL selection all change at once. Having built and run supply chains across the US, UK, and EU, we set the operational side up correctly from the start, so the expansion scales rather than stalls.

05

US and Cross-Border Market Entry

Launching into the US, or any new market, breaks operations that worked perfectly well at home: fulfilment, duties, landed cost, returns, and 3PL selection all change at once. Having built and run supply chains across the US, UK, and EU, we set the operational side up correctly from the start, so the expansion scales rather than stalls.

06

Board Input and On-Call Expertise

The senior supply chain and operations view most boards at this level are missing, for category expansion, investment rounds, or a wholesale push. Available either as structured board input or simply on call, for the reviews and decisions that come up as you go.

06

Board Input and On-Call Expertise

The senior supply chain and operations view most boards at this level are missing, for category expansion, investment rounds, or a wholesale push. Available either as structured board input or simply on call, for the reviews and decisions that come up as you go.

Get in touch.

Whether you have questions or just want to explore what’s possible, we’re here to help.

Get in touch.

Whether you have questions or just want to explore what’s possible, we’re here to help.