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Fractional COO Services

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Supply Chain & Operations Audit

Ecommerce Operations Consultant

Other services

Supply Chain & Operations Audit

Ecommerce Operations Consultant

Overview

A fractional COO owns your operation, not comments on it. Someone accountable for freight, fulfilment, inventory, suppliers and planning, inside the business, on a part-time-basis.

We embed, run the operation end to end, and log every saving as confirmed or modelled with a track record of $12m in confirmed savings for our clients through delivery of this service.

Built for consumer brands doing $5M to $50M. It starts with the audit, which funds itself through the credit.

Audit Pricing

Process

Define

We start with a direct conversation about the problem. What needs solving, what decisions need to be made, and what a successful outcome looks like. We scope the engagement around that, not around a pre-packaged service.

Stabilise

We address the live problems first. Supplier issues in flight, fulfilment failures, cost leaks that have been running unchecked. Getting the operation to a stable baseline before we start building.

Build

With the immediate problems resolved, we install the infrastructure the business needs at its next stage. Supplier framework, inventory planning, freight structure, 3PL governance, quality standards. Built properly and designed to outlast the engagement.

Optimise

Once the foundation is in place we focus on performance. Lead time reduction, margin improvement, supplier renegotiation, cost engineering. Turning a functioning supply chain into a genuine commercial advantage.

Deliverables

Freight and Logistics

Full ownership of the freight operation across air, sea, and road - carrier selection, rate negotiation, routing decisions, incoterms review, and mode optimisation. We make the call between express and economy so you are never paying air freight rates for a problem that better planning would have avoided.

Freight and Logistics

Fulfilment and 3PL Performance

3PL selection, onboarding, rate card negotiation, SLA management, and ongoing performance monitoring. If your current partner is underperforming, we manage the transition. If you are moving from in-house to third-party fulfilment, we build the brief, run the selection, and manage the handover.

Fulfilment and 3PL Performance

Inventory, Demand Planning and Wholesale Ops

A working inventory framework with reorder triggers, buffer stock policies, and demand planning logic - covering warehouse stock and goods in transit. For brands selling into wholesale or retail, we manage compliance requirements, chargeback prevention, and the production calendar adjustments required to hit retailer ship windows.

Inventory, Demand Planning and Wholesale Ops

Cost Engineering and Margin Recovery

Systematic review and renegotiation of every cost line in the operation - supplier terms, freight rates, duty classifications, 3PL fees, MOQ structures, and packaging costs. Every saving is tracked against a commercial baseline and reported monthly.

Cost Engineering and Margin Recovery

Team, Systems and Reporting

We assess your internal ops team, close the gaps, and build the structure the business needs at its next stage. We audit the tools and systems the operation runs on and close integration gaps so decisions are made on accurate data. Monthly commercial reporting covers every active workstream - you always know what is being worked on and what it is worth.

Team, Systems and Reporting

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Frequently asked questions

Relevant Case Studies

A selection of our portfolio across our operations consultancy and fractional services.

Seth Media

Seth Media had built serious demand across a dozen markets. The supply chain underneath it was quietly leaking millions. One audit found where, and what it was worth.

$3m +

in margin recovery opportunitites

$200k

modelled in freight savings

Seth Media

Seth Media had built serious demand across a dozen markets. The supply chain underneath it was quietly leaking millions. One audit found where, and what it was worth.

$3m +

in margin recovery opportunitites

$200k

modelled in freight savings

Dog Friendly Co

Dog Friendly Co. built a loyal customer base of over 800,000 dog owners across the US, UK, and Australia. When their supply chain started breaking under the weight of that growth, we came in to fix it.

$1m +

found in operational issues

$400k

saved in first 4 months