What exactly is a fractional COO?

A senior operator who owns your operation one to two days a week: supply chain, freight, fulfilment, inventory and suppliers, with accountability for the results. Not an advisor with a deck.

Are you a supply chain consultant or a fractional COO?

Both, and the distinction that matters is a different one: advisor versus operator. A typical supply chain consultant diagnoses and hands you a report. We diagnose, then run the fix inside your business. Consultants diagnose. We operate.

What does the supply chain audit include?

Freight and landed cost, fulfilment and 3PL contracts, inventory and demand planning, suppliers, and catalogue economics, every finding quantified and source traced. Fixed fee, two to three weeks, credited in full against your first month if we go on to fix what we find.

How much does a fractional COO cost?

US market retainers run $5,000 to $12,000 a month for most engagements, reaching $18,000 for heavier ones, against a full time COO's true employer cost of $280,000 to $320,000 a year. Every engagement starts with the audit, which funds itself through the credit.

What size brand do you work with?

Consumer brands doing $5M to $50M. Below roughly $4M, hold off: the founder plus discipline can usually carry it, and the fee is better spent on stock.

Can you help us renegotiate or leave our 3PL?

Yes, and usually in that order. We audit the invoices against the contract, benchmark your rate card against live market quotes, and renegotiate with numbers in hand. When the relationship is genuinely broken, we plan and run the migration without customer facing disruption.

Do you handle tariff refunds?

Yes. The 2025 tariffs were ruled unlawful and refunds are being processed now, but they are claimed, not sent, and for brands that shipped DDP the money often sits with the forwarder rather than the brand. We confirm your position and run the recovery on contingency.

Do we have to commit to a full fractional COO engagement?

No. The audit is a standalone product, projects are scoped with an end date, and the ecommerce operations consultant engagement gives you senior direction without execution. Every door works on its own.

Open to select engagements

Scale Your DTC Brand Without Breaking Operations

Yrs Consumer Ops

$12m+

Saved

$100m

GMV

Yrs Consumer Ops

$12m+

Saved

$100m

GMV

We work inside $5m–$100m consumer brands to build the systems, planning, supply chain and team needed to scale with more control, better cash flow and fewer operational fires.

Our services

Trusted by scaling consumer brands

Fractional COO, operations and supply chain work for brands building their next stage.

What worked at $5m won't get you to $50m.

More SKUs, channels, suppliers, inventory and more cash tied up.

At some point, the operation needs to catch up with the brand. That’s where we come in.

Start with an audit

$12m

In recovered margin

$100m

In GMV

Years DTC operations

11 +

Brands supported

Our Services

From one-off audits and projects to embedded operational leadership.

Supply Chain & Operations Audit

Find where margin, cash and performance are under pressure. We review your operation, quantify the opportunities and give you a prioritised plan for what to fix first.

Learn more

Supply Chain & Operations Audit

Find where margin, cash and performance are under pressure. We review your operation, quantify the opportunities and give you a prioritised plan for what to fix first.

Learn more

Supply Chain & Operations Audit

Find where margin, cash and performance are under pressure. We review your operation, quantify the opportunities and give you a prioritised plan for what to fix first.

Learn more

Fractional COO Services

Senior operational leadership, embedded in your business. We work alongside your team, own agreed priorities and drive delivery across planning, supply chain and systems. Part-time. Hands-on. Accountable.

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Fractional COO Services

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Fractional COO Services

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Operations Consulting

Hands-on support for a defined operational challenge, from an inventory rebuild or 3PL move to a supplier transition or systems project. Clear scope, agreed outcomes and ownership through to completion.

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Operations Consulting

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Operations Consulting

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Get started

How it works

Diagnose

We get into the operation and work out what is really going on across inventory, suppliers, freight, fulfilment and planning. What is working, what is breaking and what needs fixing first.

Diagnose

We get into the operation and work out what is really going on across inventory, suppliers, freight, fulfilment and planning. What is working, what is breaking and what needs fixing first.

Diagnose

We get into the operation and work out what is really going on across inventory, suppliers, freight, fulfilment and planning. What is working, what is breaking and what needs fixing first.

Own

We take responsibility for the work, whether that is a defined project or an embedded fractional role. We make decisions, drive the work forward and own the outcome.

Own

We take responsibility for the work, whether that is a defined project or an embedded fractional role. We make decisions, drive the work forward and own the outcome.

Own

We take responsibility for the work, whether that is a defined project or an embedded fractional role. We make decisions, drive the work forward and own the outcome.

Build

We build the systems, processes and ownership the next stage of growth needs. Better planning, better decisions and an operation the team can actually run.

Build

We build the systems, processes and ownership the next stage of growth needs. Better planning, better decisions and an operation the team can actually run.

Build

We build the systems, processes and ownership the next stage of growth needs. Better planning, better decisions and an operation the team can actually run.

Hand over

We leave the business stronger than we found it. Processes are documented, ownership moves into the team and we help hire internally when the time is right.

Hand over

We leave the business stronger than we found it. Processes are documented, ownership moves into the team and we help hire internally when the time is right.

Hand over

We leave the business stronger than we found it. Processes are documented, ownership moves into the team and we help hire internally when the time is right.

Some of our work

A selection of our portfolio across named and confidential client projects.

Dog Friendly Co

Dog Friendly Co partnered with Onflair to strengthen planning, supply chain and fulfilment, supporting international growth and delivering $755k in verified savings.

$755k

Verified savings

7 → 8 figure

Run rate growth supported

Dog Friendly Co

Dog Friendly Co partnered with Onflair to strengthen planning, supply chain and fulfilment, supporting international growth and delivering $755k in verified savings.

$755k

Verified savings

7 → 8 figure

Run rate growth supported

Sports Headwear Brand

A fast-growing headwear brand selling across direct-to-consumer, wholesale and social commerce. Our audit identified significant cost-reduction opportunities and around $750k in stock requiring targeted action.

$2m

overall savings identified

$750k

overstock flagged

Sports Headwear Brand

$2m

overall savings identified

$750k

overstock flagged

Womenswear Fashion Brand

A fast-growing womenswear business with an established fulfilment operation. Our audit identified around $550k in first-year opportunity across freight, inventory, returns and production costs.

$550k

First-year opportunity identified

$80k

Savings in freight

Womenswear Fashion Brand

A fast-growing womenswear business with an established fulfilment operation. Our audit identified around $550k in first-year opportunity across freight, inventory, returns and production costs.

$550k

First-year opportunity identified

$80k

Savings in freight

Nimsdai Store

Nirmal Purja built one of the most recognisable personal brands in the world from the side of a mountain. We ran the business behind it.

Reduction in cost of goods

37%

Faster lead times

Nimsdai Store

Nirmal Purja built one of the most recognisable personal brands in the world from the side of a mountain. We ran the business behind it.

Reduction in cost of goods

37%

Faster lead times

See all case studies

What our clients say about working with Onflair

Hear from the clients who we've worked with at Onflair.

If you're thinking of hiring Onflair, my best advice is to just do it - they saved us hundreds of thousands of dollars in the first month. It's a no brainer and I'm so glad we decided to bring Anthony and Onflair on.

Sandra Abade

Co-Founder, Dog Friendly Co.

Onflair delivered a level of operational rigour that matched the standards we hold ourselves to as a brand. The collection came in on spec, on time, and under budget. We wouldn't hesitate to work with Anthony again.

Peter

Mercedes Benz

Anthony and the Onflair team transformed how we run our brands operation. Lead times came down, costs came down, and for the first time we had a supply chain we could actually plan around. Exactly what we needed.